Independent evaluation: Deloitte Access Economics

Community Hubs Australia (CHA) engaged Deloitte Access Economics to undertake a comprehensive social return on investment (SROI) evaluation of the NCHP in 2019. Specifically, the SROI evaluation focuses on the impact of the NCHP across four domains:

  • English language: the impacts of the NCHP on English language attainment of participants in 2019.
  • Engagement: the impacts of the NCHP on engagement with the broader society in 2019.
  • Early childhood development: the impacts of the NCHP on early childhood development in 2019.
  • Vocational pathways: the impacts of the NCHP on employment opportunities of migrant adults in 2019.
  • This report forms the completion of Phase B of this engagement. Phase A of the engagement involved the development of an evaluation framework, which guides this report.

Previous Reports

Hub Census 2025 – Key findings
The Hub Census 2025 highlights the significant role community hubs play in building belonging, strengthening early learning, and supporting pathways to participation and employment.
2025 in Review
This report highlights key outcomes, participation and impact from across the national community hubs network in 2025, reflecting progress at a national level and the ongoing support hubs provide to families through schools and local communities.
Mid-Year Update 2025
At the six-month mark of 2025, we look back on some of the stories of impact from our hubs network. The first half of 2025 has brought encouraging momentum – from sustaining a strong national footprint of 98 hubs to continuing the vital support hubs provide to families throughout the school year.
Scanlon Foundation Research Institute Narrative 10 – Community in the Classroom
The purpose of this, our 10th Narrative, is to highlight the success of the work of Community Hubs Australia in primary schools and to consider whether the premise behind them could be applied in a secondary school context.
Knowledge Translation to Support Early Learning of Refugee Children and their Families
The research presented in this report is based on a three-year study that focussed on developing understandings and resources to support current and future community hubs and centres with the settlement and early learning of refugee children and their families.
Executive summary: Social return on investment evaluation of the National Community Hubs Program, 2023
This report aims to highlight the impact of the National Community Hubs Program on local communities throughout Australia by estimating the social return on investment of the program in 2023.